Refund policy
Returns & Exchanges
At Dravo, we stand behind the quality of our socks. If you're not fully satisfied, we're here to help.
Refund Window
You have 14 days from the day your order arrives to request a refund or exchange. Requests made after 14 days cannot be accepted.
Eligibility
Items must be unworn, unwashed, and in their original packaging with any tags still attached. For hygiene reasons we cannot accept socks that have been worn, or opened from sealed multipacks.
How to Start a Return
Message us on WhatsApp at +20 155 143 1407 or email support@dravo-eg.com with your order number. We'll confirm the return and arrange collection. Please don't send items back before contacting us.
Refunds — Card & Wallet Orders
Once we receive and inspect your return, we'll let you know if it's approved. If approved, the refund goes back to your original payment method within 5–10 business days. Your bank or card issuer may take a little longer to post it to your account.
Refunds — Cash on Delivery Orders
If you paid cash on delivery, we refund by whichever of these you prefer:
- Bank or mobile wallet transfer (Vodafone Cash, InstaPay) to an account in your name. We'll ask for the details once your return is approved.
- Store credit for the full amount, issued immediately on approval, with no expiry date.
Cash refunds are processed within 5–7 business days of us receiving the returned items.
Refused or Undelivered Orders
If you refuse a Cash on Delivery order at the door, or the courier can't reach you after three attempts, the order is cancelled and you are charged nothing.
Exchanges
The fastest way to exchange is to return the item for a refund and place a new order for what you want instead. If you'd rather swap directly, message us within 14 days on WhatsApp and we'll arrange it where stock allows.
Damaged, Faulty or Wrong Items
Please check your order when it arrives. If anything is damaged, faulty, or not what you ordered, contact us within 48 hours with a photo and we'll make it right at no cost to you — replacement or full refund, including any shipping you paid.
Return Shipping
Return shipping is free if the item is faulty, damaged, or we sent the wrong thing. For change-of-mind returns, the return shipping fee is deducted from your refund.
Non-Refundable Items
Sale and promotional items are final sale and cannot be refunded. Gift cards are non-refundable.
Contact Us
For any refund or exchange request, reach out to us at:
📧 Email: support@dravo-eg.com
💬 WhatsApp: +201551431407
We reply within one business day.